Last updated: September 29, 2025
Introduction
AzeriTrails ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our tourism services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or travel inquiry forms
- Subscribe to our newsletter or marketing communications
- Book our services or make travel arrangements
- Contact us directly via email or phone
This information may include:
- Name and contact information (email, phone, address)
- Travel preferences and requirements
- Passport and visa information (when necessary for bookings)
- Payment information (processed securely through third-party processors)
- Special dietary or accessibility requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Pages visited and time spent on our site
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Provide and improve our tourism services
- Process your travel bookings and arrangements
- Communicate with you about your travel plans
- Send you promotional materials (with your consent)
- Comply with legal requirements and obtain necessary travel documents
- Analyze website usage to improve user experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in providing our services (hotels, transportation, guides)
- Legal Requirements: When required by law or to protect our rights and safety
- Travel Authorities: With immigration or customs authorities when required for travel documentation
- Emergency Situations: With emergency services or healthcare providers if necessary during your travels
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
As a tourism company operating across CIS countries, your information may be transferred to and processed in different countries. We ensure that appropriate safeguards are in place for such transfers.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- File a complaint with relevant data protection authorities
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: Sheki, M.A. Sabir Street 8, Azerbaijan